CSIS Charity Fund

Contact

Please feel free to contact our Charity Secretary for further information.


Complaints Procedure

1. The purpose of the CSIS Charity Fund is the relief of need, hardship and distress amongst civil and public servants and their dependants. We seek to treat all individuals and organisations with respect. Any complaints will be dealt fairly, seriously, speedily and with an open mind. Our aim is to resolve any complaint within two months.

2. If you are unhappy about the way you or your organisation has been treated by the CSIS Charity Fund you should discuss your concerns and the redress you are seeking with:

Kevin Holliday
Company Secretary
Civil Service Insurance Society Charity Fund
1st Floor,
Gail House, Lower Stone Street,
Maidstone,
Kent, ME15 6NB.

Direct Dial 07843 342889

3. If you remain dissatisfied you should put your complaint in writing to the Chair of the CSIS Charity Fund:

Debbie Terry
Chair
Civil Service Insurance Society Charity Fund
1st Floor,
Gail House, Lower Stone Street,
Maidstone,
Kent, ME15 6NB.

4. The Trustees of the CSIS Charity Fund will review the outcome of all complaints to ensure that lessons are learnt and that our performance is improved. Our annual report will list all complaints and their outcome.

Address CSIS Charity Fund
1st Floor
Gail House, Lower Stone Street
Maidstone
Kent
ME15 6NB

Telephone Number 07843 342889

Email Address secretary@csischarityfund.org

Company Reg No: 06414570
Registered Charity No: 1121671